Privacy Policy

1. Information we collect

Account information (name, work email, agency name), phone numbers — including the number you provide when opting in to SMS reminders, and any phone numbers you enter for your staff — staff records you enter (names, roles, contact details), credential and certification data, and files you upload as proof of credentials. We also collect basic usage and billing information.

2. How we use it

To operate the service — tracking credential expiration dates and sending email reminders to account admins and staff, and, to anyone who has personally opted in, SMS reminders — and to process billing through our payment processor (Stripe).

3. SMS communications

CertTrak (Cypress Myrtle Enterprises LLC) sends SMS credential-expiration reminders only to a phone number whose owner has personally opted in — never to a number an admin has simply entered on someone else's behalf. This means: an account admin may opt in for their own number when creating their account, and each individual staff member may separately opt in for their own number from their own self-service portal. Phone numbers collected for SMS reminders are used only to send those reminders and the one-time confirmation sent when someone opts in — never for marketing. Message frequency varies. Message and data rates may apply. Text HELP for help or STOP to opt out at any time.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

4. How we share information

We share information with service providers that help us run CertTrak — our database and hosting provider, email provider, SMS provider, and payment processor — solely to provide the service. We do not sell your data.

5. Data retention

We retain your organization's data for as long as your account is active, and for a reasonable period afterward in case you wish to reactivate. You can request deletion by contacting us.

6. Your choices

You can update or delete staff records within the app, opt out of SMS at any time by replying STOP, and request account deletion by contacting us directly.

7. Contact

Questions about this policy? Email us at admin@certtrak.io.